1. Right to withdraw.
1.1. The Consumer has the right to withdraw from the present agreement, without penalty, within 14 (fourteen) business days starting from the day of receipt of the ordered products, for any reason and without having to justify its decision. In the event of the above the Seller shall retain, with the responsibility remaining exclusively that of the Consumer, the shipping expenses and any taxes in order to reimport the product.
1.2. The Consumer can exercise the withdrawal right, within the above-mentioned time frame, by sending an explicit declaration of withdrawal to customer care via e-mail to the following address email@example.com. The Consumer shall be given a Form with the relevant Return Code.
1.3. In order to validly exercise the withdrawal right, where the shipment or delivery of the products ordered has already taken place, it shall be the responsibility of the Consumer to return the same within the mandatory period of 14 (fourteen) business days from the receipt of the product or 14 (fourteen) business days from the sending of the Form and the Return Code, together with the correctly filled in Return Form and complete with the Return Code supplied, sending or delivering the same to the following address: Virginia Gioielli of Silvio Ruocco, via Vittorio Emanuele, 4 – 80073 Capri (Na), is managed by the same company, VAT and Tax ID IT00675070635.
1.4. It remains understood that the risks and costs of transportation relevant to the return of the products to the Seller shall be the responsibility of the Consumer.
1.5. In order to validly exercise the withdrawal right, the products must be delivered or in any case must arrive to the Seller intact (without signs of wear, abrasions, scratches, deformations, etc.), complete with all of their elements and accessories, together with the enclosed instructions/notes/manuals, with the original boxes and packaging and, where present, the warranty certificate. In absence of the above the Consumer shall not have the right to the reimbursement of the amount paid. For this purpose, therefore, we recommend covering the original packaging of the products with another protective packaging that preserves the integrity of the same and protects it during the transportation from writing or stickers.
1.6. The Seller shall accept the delivery of the returned products, reserving the right to verify that the same are returned in the conditions described in the previous paragraph 1.5.
1.7. In the event that the verification of the returned products has a positive outcome and the withdrawal right has been validly exercised within the terms and pursuant to the conditions provided, the Seller shall provide to reimburse free of charge to the Consumer the entire amount paid for the purchase of the products, including delivery charges previously sustained by the Consumer for the purchase itself, in the least time possible and in any case within 14 (fourteen) days from the date in which the Seller became aware of the exercise of the withdrawal right on behalf of the Consumer.
1.8. The above-mentioned refund shall be executed by means of a bank wire transfer in favour of the Consumer, it shall be the responsibility of the Consumer to communicate to the Seller, by filling out the specific Return Form, the banking information to make the bank wire transfer in its favour and to ensure that the Seller is in a condition to be able to return the amount due. In the event that the payment was made by credit card, the above-mentioned return shall be executed within the terms indicated directly through the refund of the amount due to the credit card used by the Consumer for payment.
2. Other cases of return.
2.1. In the event that the Consumer verifies, within the term pursuant to the paragraph 5.4. of Condition of Sale, that the product received arrived defective or not corresponding to the product ordered, the Consumer can report it, always within the above-mentioned term, to the Seller by sending a communication via e-mail to customer care at the following address firstname.lastname@example.org. The Consumer shall be given a Return Form with the relevant Return Code.
2.2. The Seller, having carried out the suitable verifications, shall request that the Consumer return the product within 14 (fourteen) days from the placing of the order, together with the Return Form and complete with the Return Code provided, sending it or delivering it to: Virginia Gioielli of Silvio Ruocco, via Vittorio Emanuele, 4 – 80073 Capri (Na), is managed by the same company, VAT and Tax ID IT00675070635.